QUÉBEC, Canada, May 1, 2026 – FARO CREAFORM and FARO INSIGHT will route Canadian service logistics for FARO product portfolio through the Lévis service center. The site gives customers in Canada an entry point for articulated arms, laser trackers, and mobile and stationary laser scanners.
The Lévis service center will operate as the primary logistics hub for FARO CREAFORM and FARO INSIGHT customers in Canada. Canadian customers will use the site as the main contact point for service-related hardware needs, including shipments tied to service coordination.
The expanded logistics center is intended to reduce administrative work linked to cross-border shipments. It will provide a locally managed service process while maintaining FARO CREAFORM’s and FARO INSIGHT’s global service standards.
“The expansion of the Québec-based logistics hub reflects our ongoing commitment to bringing service closer to our Canadian customers while simplifying the overall service experience,” said Fanny Truchon, FARO CREAFORM’s president and CEO. “The move will also lay critical groundwork for additional capabilities to be introduced progressively over the course of the year, added Dietmar Wennemer, President and CEO, FARO INSIGHT.”
FARO CREAFORM is headquartered in Lévis, Québec, while FARO INSIGHT is based in Korntal, Germany. The Lévis service center will serve as a unified Canadian logistics entry point for both product portfolios.
In the first phase, Canadian customers will ship hardware to Lévis for service-related coordination. The Lévis team will manage logistics and coordinate with U.S. facilities. FARO listed repair and annual calibration coordination, reduced export-procedure complexity, and potential turnaround-time improvements through locally managed logistics as customer benefits. Further service capabilities are planned in 2026.
“The expansion of the Lévis Service Center represents a meaningful step in strengthening FARO CREAFORM’s and FARO INSIGHT’s service presence in Canada,” said David Gagné, DVP, customer service & operations. “Our focus is on proximity, clarity, and ease of interaction for customers today, with additional service capabilities once they are fully in place.”
Source: FARO
About FARO CREAFORM
FARO CREAFORM is headquartered in Lévis, Québec, Canada, and Lake Mary, Florida, USA, following the combination of FARO’s 3D Measurement business and Creaform’s metrology solutions. FARO traces its roots to 1981 and develops portable measurement arms, laser trackers, and reality capture technologies. Creaform was founded in 2002 in Lévis, Québec, and focuses on handheld 3D scanning and automated inspection. Its solutions serve professionals across automotive, aerospace, manufacturing, and research sectors. Together, FARO CREAFORM brings measurement and inspection technologies under a single organization to support quality, production, maintenance, and design teams across manufacturing workflows.
About FARO INSIGHT
FARO INSIGHT is a FARO Technologies brand covering 3D measurement, imaging and digital reality workflows. It includes laser scanners, mobile scanners, laser trackers, portable measurement arms, software, service and training for capturing, analyzing and sharing 3D data. Its tools support quality control, inspection, reverse engineering, as-built capture, construction progress verification, BIM work, forensics and public safety documentation. Customers include manufacturers, AEC firms, law enforcement teams, energy operators, aerospace companies, automotive suppliers, heavy equipment makers, shipbuilders and measurement service providers. FARO Technologies was founded in 1981. FARO is headquartered in Lake Mary, FL. AMETEK completed its acquisition of FARO Technologies in July 2025.