NOIDA, India and SYDNEY, Australia, June 29, 2026 – HCLTech will deploy enterprise AI agents on Google Cloud’s Gemini Enterprise platform through a collaboration with Google Cloud and ServiceNow, with initial use cases in manufacturing, field services, customer experience and IT operations.
The collaboration builds on HCLTech’s Gemini Enterprise business unit and connects Gemini Enterprise with ServiceNow’s workflow platform. The rollout uses ServiceNow’s Blueprint for Agentic Business as a framework for agent deployment across business workflows.
For manufacturing, HCLTech plans to introduce a Factory Shop Floor Assistant. The system will provide real-time operational intelligence for factory environments and support production-level decision-making.
The field service use case integrates Gemini Live with ServiceNow Field Service Management. It will provide field technicians with audio and visual information during issue resolution. In customer experience workflows, the companies are focusing on preserving customer intent across service channels. HCLTech is also using ServiceNow’s AI Control Tower to monitor and govern AI agents within Gemini Enterprise. In ITOps ServiceNow Agent is available on Google Cloud Marketplace for Gemini Enterprise. The agent supports incident management and remediation in enterprise IT environments.
“Bringing agentic AI to the enterprise requires deep integration into the systems that businesses rely on every day,” said Satish Thomas, vice president of applied AI and platform ecosystem at Google Cloud. “Our partnership with HCLTech and ServiceNow combines the foundational power of Gemini Enterprise with industry-leading workflow and operational expertise, giving customers the tools they need to safely scale AI and accelerate innovation across their entire organization.”
“The future of enterprise AI lies in orchestrating intelligent agents across the business as a connected system of action,” said Michael Park, senior vice president, global partnerships and channels at ServiceNow. “By bringing together ServiceNow’s AI-native platform, HCLTech’s implementation expertise, and Google Cloud’s Gemini Enterprise capabilities, we are helping organizations build the foundation for an agentic enterprise. This collaboration enables customers to orchestrate AI agents across workflows, systems and teams, accelerating productivity, strengthening governance and delivering business outcomes at scale.”
“Enterprises are moving quickly from exploring AI to embedding it at the core of their operations, and that shift requires stronger levels of integration and orchestration,” said Vijay Guntur, chief technology officer and head of ecosystems at HCLTech. “Our collaboration with Google Cloud and ServiceNow reflects this evolution – integrating advanced AI, enterprise workflows and ecosystem scale to help clients move beyond pilots to sustained, enterprise-wide impact. By aligning AI with operational systems and industry context, we are enabling a more practical and accountable adoption of agentic AI, and our ServiceNow Agentic Blueprint gives enterprises the structured path to get there.”
“Agentic AI will only deliver enterprise value when it is built on a resilient, secure and scalable digital foundation,” said Jagadeshwar Gattu, president, digital foundation services at HCLTech. “By combining HCLTech’s deep infrastructure, cloud and operations expertise with Google Cloud’s Gemini Enterprise platform and ServiceNow’s workflow and AI capabilities, we are helping clients move from experimentation to production-ready adoption. This collaboration enables enterprises to embed intelligence into mission-critical environments with the governance, visibility and operational rigor needed to drive measurable outcomes at scale.”
The launch coincides with HCLTech’s sponsorship of the Sydney Google Cloud Summit 2026. HCLTech will also present the work at the Sydney ServiceNow World Forum in Sydney.
Source: HCLTech
About HCLTech
HCLTech is a global information-technology services company that provides software development, IT and business services, engineering support, and digital transformation work. The company serves clients in financial services, manufacturing, life sciences and healthcare, high tech, semiconductors, telecommunications, retail, consumer products, mobility, and public services. HCLTech was founded in 1991 following the separation of its software division from its parent company. The firm is headquartered in Uttar Pradesh, India, and operates across about 60 countries. HCLTech employs roughly 226,600 people worldwide. The company delivers cloud computing, AI, engineering, and digital infrastructure services for enterprise applications, including cloud migration, enterprise software development, R&D outsourcing, and managed operations.
About ServiceNow
ServiceNow develops cloud-based enterprise software for managing workflows, IT operations, customer service, human resources, security, risk, assets and application development. The company serves businesses, government agencies, healthcare providers, financial institutions, manufacturers, retailers, telecommunications firms and other organizations. Customers use its software to manage service requests, incidents, assets, projects, compliance tasks and digital operations. ServiceNow was founded in 2003 and is headquartered in Santa Clara, CA. The company serves about 8,400 customers worldwide and employs about 29,000 people. It sells its software mainly through subscription licenses and supports organizations across multiple regions and industries.
About Google Cloud
Google Cloud, launched in 2008 with App Engine, delivers infrastructure, platforms, data, security and collaboration tools, as well as AI/ML services. Part of Alphabet and based in Mountain View, CA, the business serves industries including government, healthcare, finance, retail and research. Customers in more than 200 countries use its services to modernize operations through hybrid and multicloud platforms, generative AI models, custom-built chips and productivity tools such as Google Workspace.