ORLANDO, FL, Oct 21, 2026 – IFS has introduced Fulfillment Flow from IFS Softeon, an AI capability designed to recommend warehouse actions using current operational conditions. Users can ask questions in natural language, examine the factors behind an issue and receive recommendations. Warehouse managers retain final decision-making authority.
Fulfillment Flow uses AI agents (digital workers) to examine individual areas of warehouse operations and share observations with a central operational agent. The central agent considers effects across the facility before suggesting a response.
Mark Fralick, CTO, IFS Softeon, said: “Fulfillment Flow brings AI directly into the flow of warehouse operations, where decisions are being made every day. By connecting AI with the real-time context of the warehouse, we can help teams move from identifying an issue to understanding what is driving it and determining how to respond. This is an important step toward making AI a more active part of warehouse execution.”
Coordinating Decisions Across Warehouse Operations
The digital workers focus on six operational areas:
- Inbound operations.
- Wave management.
- Labor.
- Automation.
- Slotting and replenishment.
- Outbound operations.
Fulfillment Flow is designed to assess how decisions in one area affect other activities, including receiving yards and manufacturing line feeds. The aim is to avoid improving one process, such as replenishment or wave planning, at the expense of another.
Digital workers escalate observations and proposed actions to the central operational agent, which recommends responses to the warehouse manager. Managers set priorities, and Fulfillment Flow follows their decisions and continues learning across shifts.
Fralick said: “Warehouse AI needs context. A generic AI system may be able to tell you that orders are behind schedule, but the real value comes from understanding what is driving that situation, what other operational factors are involved, and what can be done about it. The warehouse manager stays in control. That’s what builds the trust AI needs to actually work on the floor. That is the direction we’re taking: intelligence that is grounded in the warehouse and designed to help people make better decisions.”
Source: IFS
About IFS
IFS AB, founded in 1983 and based in Linköping, Sweden, develops enterprise cloud and industrial AI software used by companies in manufacturing, aerospace and defense, energy and utilities, construction and engineering, telecommunications, and other service-driven sectors. Its core platform, IFS Cloud, provides applications for enterprise resource planning, asset management, supply chain management, and field service management. The AI-powered system helps organizations manage assets, optimize service operations, and use data analytics for better decision-making. IFS, employs more than 7,000 people in 80 countries. The company remains focused on customer-centric innovation, agility, supporting businesses that build, maintain, and protect infrastructure around the world.
About IFS Softeon
IFS Softeon provides software for warehouse management, warehouse execution, order management and supply chain operations. Softeon was founded in 1999 and is based in Reston, VA. IFS completed its acquisition in March 2026. Its products manage inventory, warehouse workflows, order processing and fulfillment. Customers include retailers, manufacturers, distributors, logistics providers and companies handling direct-to-consumer orders. Industries served include retail, food and beverage, pharmaceuticals, life sciences and manufacturing.
