BOSTON, MA, Oct 3, 2025 – PTC has introduced new AI-driven capabilities in its ServiceMax and Servigistics platforms, bringing agentic intelligence to service lifecycle management (SLM). ServiceMax AI enhances field service operations with faster work order execution and smarter parts queries, while Servigistics AI adds autonomous orchestration to service supply chain planning and execution. Together, these advancements strengthen service management outcomes and improve efficiency across field service and supply chain operations.
“AI is playing a critical role in the modernization of service organizations, and PTC is demonstrating its leadership by delivering new AI solutions to our customers for each stage of the service lifecycle,” said Jon Stevenson, chief product officer, PTC. “Our latest agentic AI capabilities in ServiceMax and Servigistics are designed to make our customers’ workflows faster and easier, whether you’re a field service technician, a service parts planner, or have another important role in your service organization.”
The ServiceMax AI updates build on existing AI use in current workflows. The release adds multi-agent execution, AI-driven process automation through Service Flow Manager, and a knowledge API that links to documents across enterprise systems.
Servigistics has long used Industrial AI for service parts planning, supported by Multi-Echelon Optimization (MEO) and a predictive digital twin of the service parts supply chain. The latest release adds agentic AI for troubleshooting, root-cause analysis, and continuous improvement within the optimization process. These features aim to improve uptime and first-time fix rates. Servigistics is also introducing a new AI Assistant that will support planners by improving forecast accuracy and accelerating planning cycles. It will be available in Oct’ 2025.
“Organizations are under pressure to keep equipment running and customers satisfied while managing costs,” said Dean Herdt, director of service supply chain practice, Capgemini. “Servigistics’ AI-powered capabilities empower planners to make faster, smarter decisions by automating complex forecasting and optimization tasks. We’ve seen clients accelerate planning cycles, reduce manual effort, and unlock measurable improvements in uptime and service performance. These innovations transform planning complexity into predictable, reliable outcomes – at scale.”
The new SLM AI solutions extend PTC’s portfolio of AI tools across the product lifecycle, including Codebeamer AI, Windchill AI, Onshape AI Advisor, Arena Supply Chain Intelligence, Arena AI Assistant. PTC supports manufacturers by building product data foundations and extending that data across the enterprise. These foundations enable faster time to market, lower costs, and higher-quality products. They also serve as the backbone for AI-driven transformation across the lifecycle, from engineering to service.
Source: PTC
About PTC
PTC Inc., founded in 1985 and based in Boston, develops software for digital transformation across industries. Its offerings include product lifecycle management, computer-aided design, the industrial internet of things, and augmented reality. These tools support product design, manufacturing and service operations. PTC serves sectors such as aerospace, automotive, electronics and industrial equipment. Its software is used by more than 30,000 customers globally, including 95% of Fortune 500 discrete manufacturers. With approximately 7,500 employees worldwide, the company continues to grow through a subscription-based model, focusing on enabling efficient, digital product innovation.