BOSTON, MA, Feb 13, 2025 – PTC has announced the release of the ServiceMax AI field service management assistant powered by GenAI. ServiceMax AI leverages the documented history of a field asset stored in the ServiceMax platform, including equipment data, service history, and known service resolutions, to help field service technicians get more done in less time. With the power of GenAI, technicians can use ServiceMax AI Chat to answer questions about a specific job or asset, automate manual documentation and scheduling tasks, and review proactive recommendations for predictive maintenance.
ServiceMax AI is based on decades of field service expertise and the latest GenAI technology, enabling service organizations to modernize their workflows and the technician experience.
For a more in-depth look at ServiceMax AI, including how it’s addressing workforce challenges, how it mimics natural human interaction, and its place in the age of agentic AI, please read this blog from Joseph June, general manager of ServiceMax: The Next Evolution in Field Service: AI-Powered ServiceMax is Solving the Technician Knowledge Challenge.
Source: PTC Inc.
About PTC
PTC Inc., founded in 1985 and headquartered in Boston, MA, is a software company specializing in product lifecycle management (PLM), CAD, augmented reality (AR), and Internet of Things (IoT) solutions. Serving industries such as aerospace, automotive, electronics, and industrial equipment, PTC’s technologies are utilized by 95% of Fortune 500 discrete manufacturing companies. As of September 30, 2024, PTC Inc. supports more than 30,000 customers globally. As of February 10, 2025, the company has a market capitalization of $20.3 billion. PTC employs around 7,500 people globally.
